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| Service
Guarantee |
Order
Changes |
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We
guarantee 100% satisfaction on all floral
and gift items. If you are not completely
satisfied, please contact our Customer Service
Department at our toll free phone number,
866-696-6006, or email us
here
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Please be advised that we are unable to
cancel or change orders already delivered
or presently en route to delivery. If you
find it necessary to cancel or change delivery
dates or addresses for any other orders,
simply call our Customer Service Department
directly at 866-696-6006.
Due to the time sensitive nature of order
changes, we are unable to accept cancellations
or change requests via e-mail.
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| Information
Site for Funeral Flowers |
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If
you are interested in ordering Funeral
Flowers or Sympathy Flowers, please visit
our guide to funeral and sympathy giving.
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| Substitution
Policy |
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If you order catalog items online through
BloomenDirect, it may from time-to-time
be necessary to substitute certain flowers.
In order for our BloomenDirect certified
florists to maintain the appearance and
style of the arrangement, we follow these
substitution guidelines:
- We strive to maintain the style and
color scheme of the selected floral arrangement.
- If specific flowers were requested,
the chosen flower type takes priority
over color
- Containers may be substituted respecting
the general appearance and style of the
selected arrangement.
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| Comments
or Questions |
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Toll free from the
United States and Canada
1-866-696-6006
International Calls at 519-438-8214
e-mail questions@bloomen.net
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