Our membership in the Bloomen network provides you with higher value for your money. Through Bloomen, we combine the benefits of dealing directly with a florist with the benefits of dealing with a large floral e-retailer.

Buying online directly from a retail florist means:

• No middlemen to reduce the value of your product.
  
• Superior customer service.
  
• Accurate pricing.
  
• Fresher flowers.

Buying online from a Bloomen member florist means:

• You benefit from the high online security procedures that large e-retailers generally provide, but you pay extra because they take a percentage of your money, then pass the order to a wire service who also takes a percent of your money and ultimately, it is received by a retail florist (like us) for order fulfillment.

 
We will gladly cancel or change orders completed online through BloomenDirect up to one day prior to the scheduled delivery. Consumers must contact BloomenDirect at 1-866-696-6006, (905) 238-8880 or changes@BloomenDirect.com. Cancellations made up to one day prior to scheduled delivery qualify for FULL REFUND. We are unable to cancel or change orders already delivered or presently en route to delivery.

We are unable to accept returns on perishable gifts. Any quality issues concerning flowers purchased online through BloomenDirect should be addressed to 1-866-696-6006, (905) 238-8880 or changes@BloomenDirect.com.

When ordering catalogue items, it is sometimes necessary to substitute flowers. In an effort to maintain the appearance and style of the arrangement, the following guidelines are followed:

1. 1) Great effort is made to maintain style and colour scheme.
2. When specific flowers are requested, flower type takes priority over colour.