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Our membership in the Bloomen network provides you with
higher value for your money. Through Bloomen, we combine
the benefits of dealing directly with a florist with the
benefits of dealing with a large floral e-retailer.
Buying online directly from a retail florist means:
- No middlemen to reduce the value of your product.
- Superior customer service.
- Accurate pricing.
- Fresher flowers.
Buying online from a Bloomen member florist means:
- You benefit from the high online security procedures that large e-retailers generally provide, but you pay extra because they take a percentage of your money, then pass the order to a wire service who also takes a percent of your money and ultimately, it is received by a retail florist (like us) for order fulfillment.
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We guarantee 100% satisfaction on all floral and gift items.
If you are not completely satisfied, please contact our
Customer Service Department at (866) 696-6006.
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We will gladly cancel or change orders completed online
through BloomenDirect up to one day prior to the scheduled
delivery. Consumers must contact BloomenDirect at 1-866-696-6006,
(905) 238-8880 or changes@BloomenDirect.com. Cancellations
made up to one day prior to scheduled delivery qualify for
FULL REFUND. We are unable to cancel or change orders already
delivered or presently en route to delivery.
We are unable to accept returns on perishable gifts. Any
quality issues concerning flowers purchased online through
BloomenDirect should be addressed to 1-866-696-6006, (905)
238-8880 or changes@BloomenDirect.com.
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When ordering catalogue items, it is sometimes necessary
to substitute flowers. In an effort to maintain the appearance
and style of the arrangement, the following guidelines are
followed:
- Great effort is made to maintain style and colour scheme.
- When specific flowers are requested, flower type takes
priority over colour.
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